Need help with Draw Awake?

# Support

Draw Awake support is available through the in-app support form, this public support page, and support@drawawake.com.

## What support can help with

- account access and sign-in issues
- subscription or credit-pack questions
- failed generations and automatic credit refunds
- privacy, deletion, or export requests
- gallery or camera upload questions

## Account and privacy help

- Use the in-app Account section for deletion, export, privacy, and policy access.
- Use the in-app Support form for account-specific help.
- Use support@drawawake.com if you need help outside the app.

## Billing notes

- Monthly subscription credits reset each billing cycle.
- Top-up credits do not expire.
- Store purchase refunds follow Apple App Store or Google Play policies when those billing systems are live.